Refund Policy
Last updated: 15 June 2026
1. Overview
www.doinggoodprojects.com (the "Site") is an informational website for DOINGGOODPROJECTS (Pty)Ltd (registration number 2023/130805/07), trading as Doing Good Projects ("DGP", "we", "us", "our"). The Site does not operate an online store, shopping cart, or checkout, and does not process any online payments, card payments, or other digital transactions.
This Refund Policy explains how the two types of payments connected to our business - Client Project payments and donations - are handled.
2. Client Project Payments
DGP creates branded films, advertisements, and other media content for commercial clients ("Client Projects"). All Client Projects are arranged directly with us, outside of the Site, through written quotes, proposals, and/or agreements ("Project Agreements"), and all related payments - such as deposits, milestone payments, and invoices - are made by EFT or another method agreed with the client. No Client Project payments are made through the Site.
Cancellations, changes, and any refunds relating to Client Project payments are governed entirely by the relevant Project Agreement between DGP and the client. This Refund Policy does not apply to, and does not override, the terms of any Project Agreement.
If you are a client with a query about a payment, cancellation, or refund for a Client Project, please refer to your Project Agreement or contact us at hello@doinggoodprojects.com.
3. Donations to Doing Good Trust
As part of our "5% for Good" model, members of the public may choose to support our philanthropic film projects by making a donation. Donations are made directly to Doing Good Trust, a separate registered trust, by way of EFT to the Trust's bank account using details provided on the Site. The Site itself does not process or facilitate these donations.
Doing Good Trust is currently in the process of registering as a Non-Profit Organisation, and is not yet able to issue Section 18A tax certificates for donations received.
Donations are voluntary contributions and are, as a general rule, non-refundable. However, we will consider a refund where:
a donation was made in error - for example, an accidental duplicate payment, or a transfer of an incorrect amount; or
a donation was made as a result of incorrect information published by us on the Site - for example, incorrect banking details.
To request a refund under this section, please contact us at hello@doinggoodprojects.com within 14 days of the donation, including proof of payment (such as a bank statement or EFT confirmation) and the bank account details to which any refund should be paid. We will assess each request individually and aim to respond within a reasonable time.
4. Online Transactions & Cooling-Off Rights
Because the Site does not facilitate any online purchases or electronic payments, the statutory "cooling-off" rights for online transactions under the Electronic Communications and Transactions Act 25 of 2002 and the Consumer Protection Act 68 of 2008 do not apply to use of the Site. Where relevant to a specific Client Project, any such rights would be addressed in the relevant Project Agreement.
5. Queries
If you have any questions about this Refund Policy, please contact us:
📍 14 Strathmore Road, Camps Bay, Cape Town, 8005, South Africa
6. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.